Mistakes happen. Not just as individuals - sometimes organizations get it wrong, too. When they do, a thoughtfully crafted and authentic statement of remorse can make the critical difference in sustaining a positive organizational reputation. This session will guide attendees through the elements of an artful apology that safeguards your reputation and donor relations in support of the fundraising function.
Mindia is a 20+ veteran of Strategic Marketing/Communications with experience in both the for profit and nonprofit sectors - including the Pavlov Agency and the Fort Worth Zoo.As a Senior Lecturer in Public Relations at UTA, Mindia has shared her vast experience with students for over 14 years.