Volunteer & Intern Coordinator
The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National COREs affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.DESCRIPTIONThe Volunteer & Intern Coordinator will coordinate volunteer and internship opportunities to broaden and increase program capacity and resident impact for the Hope Through Housing Foundation. Primary responsibilities include overseeing volunteer and intern activities, recruiting, training, placing volunteers/interns, keeping volunteer records, and tracking hours served. This is a full-time, non-exempt position reports to the Director of Program Quality and Data Management.RESPONSIBILITIESThe Volunteer & Intern Coordinator is responsible for building and implementing volunteer strategies designed to further the program’s mission, goal, and visibility. The coordinator will develop, review, and implement policies and procedures pertaining to volunteers and interns. This will include managing volunteers and interns and coaching and training employees in volunteer management best practices. This position may also be assigned other responsibilities concerning volunteers and interns per guidance by the Director of Program Quality and Data Management.Recruitment, Placement & Training• Research, develop and implement volunteer and intern opportunities that meet Hope Through Housing’s community impact goals in the areas of at-risk youth, economic mobility and senior health and wellness.• Develop recruitment and screening processes for volunteer & intern program needs• Collaborate with department leaders to draft and develop volunteer & intern roles and descriptions as needed• Orient volunteers & interns to the organization, its services, and their roles and responsibilities• Develop and nurture a culture of volunteerism throughout the organization, including the regular use of individuals, groups, and interns• Lead Hope’s volunteer and intern marketing and recruitment efforts• Develop and oversee Hope’s volunteer infrastructure, including proper volunteer and intern training and management techniques• Manage the placement and support of interns to ensure personal and professional success• Research and identify opportunities to expand volunteer programs and the development of a robust internship program.• Train HOPE services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability• Encourage and provide positive feedback to volunteers to ensure the volunteers feel appreciated and are also growing throughout their volunteer experience• Be a point of contact for organizational-wide volunteer needs, work with other departments for volunteer coverage for various projects and activities• In coordination with volunteer coordinator, assist with planning and organizing volunteer appreciation events and individual volunteer milestonesData, Reporting & Compliance• Develop, review, and implement policies and procedures pertaining to volunteers, and/or interns• Develop and maintain processes and tools to evaluate program effectiveness that result recommendations to leadership for program changes and improvements.in • Evaluate and improve volunteer data collection processes and collect necessary data for program evaluation and funder reporting requirementsCommunity Partnerships and Donors• Maintain regular communication with external relations regarding new volunteer opportunities and evaluation of service delivery by partners.• Serve as primary point of contact to university internship programs, ensuring all program requirements and deadlines are met.• Serve as community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.• Community Building – Support social events and community engagement opportunities designed to build greater community among residents.• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Professional Development• Complete necessary training by partner organizations to stay in compliance with volunteer and intern program agreements and maintain a relevant level of volunteer and intern management best practices• Participate in annual training focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities.SKILLS & QUALIFICATIONS• Demonstrated track record and passion for working with vulnerable populations with complex needs.• Must have leadership qualities and a high level of attention to detail• Excellent organizational and document management skills.• Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, public officials, private sector officials, parents, and community leaders.• Prior experience supervising and or managing volunteers and interns• Must have excellent interpersonal communication skills and ability to multitask in a fast-paced environment• Ability to meet the needs of a diverse, low-income population.• Ability to communicate effectively and demonstrate sensitivity to others.• Ability to write clear, grammatically correct administrative tasks including but not limited to professional emails to internal and external stakeholders, meeting minutes, flyers, case notes, reports, narratives, social media posts.• Ability to use Outlook, Word, Power Point, Excel, and other basic computer software programs.• Demonstrated ability to work independently and as part of a team.• Fluency in a language in addition to English is preferred.MANDATORY REQUIREMENTS• Bachelor’s degree in public health, human behavior, psychology, social work, or related field is desirable.• A minimum of two years of relevant experience within volunteers, social services, homeless services and/or a supportive/ emergency housing setting is required• Demonstrated experience working and managing volunteers and interns within a social service, supportive / emergency housing• Requires strong interpersonal skills and an ability to interface professionally with residents, staff, donors, external groups, and partners• Be able and willing to work flexible hours which may include evenings or weekends.• Have reliable transportation and:o A valid driver’s license o Auto Insurance• Successfully complete the following as a condition of hire:o Tuberculosis test, background and drug screening
Salary Range: $20 to $23 per hourPHYSICAL REQUIREMENTS/WORK ENVIRONMENT• Exposure to various types of weather conditions.• Sitting, walking• Driving• May include lifting up to 20 pounds.• Operate computer and office equipment.• Ability to pass TB skin test and background check.FLSA• Non-Exempt
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