● Key activities focus on Member stewardship, retention, and recruitment, resulting in the growth of SHM membership. These strategies include consistent and timely outreach to current membership, outreach to community groups promoting membership (Chamber mixers, church groups, civic groups, etc.), and other creative opportunities.
● Provide excellent customer service to donors and members, responding promptly to all inquiries as directed. Support donor/member stewardship, ensuring timely gift follow-up. Methods include thank you calls, acknowledgment letters, receipts, notes, emails, and on-site events.
● Responsible for implementing membership outreach and e-campaigns (Giving Tuesday, etc.), with strong customization and appeal.
● Work with the Development Director to prepare and execute membership acquisition appeals, renewals, and fulfillment. Update donor lists, edit, print, mail, and manage project tasks timeline. Track progress toward goals.
● Participate in the planning, implementation, and support for various donor and member programs and special events, including but not limited to RSVP, registration, follow-up, procurement of in-kind donations, post-event reports, acknowledgements, etc.
● Establish strong and collaborative working relationships with the Development Team, volunteer leadership, and colleagues across the museum.
● Assist with the creation of development queries, monthly and ad hoc reports (metrics, dashboards, prospect lists), and mailing lists. Assist in maintenance of membership and annual giving reports.
● Work with the Development team to track, enter Bloomerang, and acknowledge in-kind gifts. Ensure clean and consistent data entry is used.
● Ensure that all interactions are culturally responsive, respectful, and based on a foundation of SHM commitment to inclusion, diversity, equity, and accessibility.
● Maintain Bloomerang CRM system (donor and contact database), including following established policies and procedures for gift processing.
● Work with the Development and Finance departments to ensure data accuracy and support the monthly financial reconciliation of fundraising activities.
● Attendance at museum-sponsored events may be required on occasion.
● Other duties as assigned.