About:
East Cooper Community Outreach Founded as an emergency relief effort in 1989 after the devastation of Hurricane Hugo, East Cooper Community Outreach (ECCO) has since grown into a permanent resource for the community with a mission to provide assistance, guidance, and resources to help our neighbors navigate through life’s challenges. Annually, over 2,000 families receive help through ECCO’s Wellness Pantry, Financial Assistance, Dental & Medical Clinics, Prescription Assistance, Clothing Closet, Asset Development Program, and other services. Enhanced through personal interactions with staff who provide individualized support for each client, ECCO meets each client where they are and helps them navigate the challenges they are facing with care and compassion. ECCO is also a place where people who want to help their neighbors can find meaningful ways to share their time, talent, and treasure. Each month, more than 200 local neighbors give their time, volunteering at ECCO’s main campus and Clothing Closet. For more information, please visit
www.ECCOcharleston.org.
Position Summary
The Volunteer Manager is responsible for managing the daily operations of ECCO’s volunteer program including the recruitment, training, and placement of individual and group volunteers while helping with marketing efforts to promote ECCO’s mission. This position ensures volunteer support to assist in the delivery of the organization’s programs and services. Providing guidance, training, resources, and tools for ECCO staff and volunteers, this position plays an integral role in helping the organization strengthen both its internal operations and outreach efforts by building relationships with current volunteers as well as new businesses, agencies, and groups in the community. This position is instrumental to ECCO’s DEIB efforts by helping recruit diverse volunteers, assisting in the implementation of programs and initiatives to promote diversity and inclusion, as well as providing volunteer training on topics such as cultural competence annually.
Team ECCO
All members of Team ECCO must maintain the utmost professionalism to uphold organizational standards of excellence, protect client/patient confidentiality, and positively and professionally represent the organization in the community. All positions require an appreciation for service to the community, empathy for our clients, a passion for ECCO’s mission, and a commitment to our core values of compassion, collaboration, respect, and integrity. Because all team members may interact with clients, volunteers, staff, community partners, donors, and ECCO board members, they must possess excellent communication and interpersonal skills.
Reports to: Director of Development & Marketing
FLSA Status: Non-Exempt
Salary Range: $40,912 – $48,732
Minimum Qualifications
- Bachelor’s degree + 3 years of experience OR Associate’s degree + 5 years of experience
Preferred Qualifications:
- Additional skills, knowledge, and attributes that will support the successful completion of position responsibilities.
- Strong sense of volunteer stewardship, building relationships with volunteers of all backgrounds
- Effective work habits including time management, teamwork, and a proactive mindset
- Previous use of a volunteer management platform or similar database
- Comfortable representing the organization at community events, speaking engagements, and networking events.
- Ability to work in a fast-paced, dynamic, and collaborative team environment
- Ability to use Microsoft Office software and Google’s workspace
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. No adverse environmental conditions are expected. This is largely a sedentary role; however, standing and walking may be occasionally required for client interaction and/or special event participation. The position frequently communicates with employees, volunteers, donors, and clients; the ability to exchange accurate information in these situations is required.
Supervisory Requirements: None
Typical work hours are between 8:30 AM – 4:30 PM, Monday through Thursday, and 8:30 AM – 4 PM on Fridays. Additionally, all staff are required to attend occasional special events in the evenings or on weekends.
ECCO offers a caring and supportive work environment, opportunities for advancement, and a competitive benefits package including health and dental insurance, generous paid time off, and a retirement plan.