Company: University of Virginia
Date posted: September 15, 2021
The University of Virginia Advancement Operations team seeks an Enterprise Applications Specialist to provide application support, business need consultation and training to aid the fundraising and alumni relations activities across departments and schools/units.
This position requires customer service skills, problem solving, and technical reasoning along with a high level of individual judgment to ensure customer satisfaction and uphold Advancement’s Service Center of Excellence mission. You will need strong communication, planning, and organizational skills, as well as the desire to be a member of a collaborative team, the ability to hit deadlines, and work with shifting priorities. You will also need the people skills to support a variety of stakeholders in individual schools and centers across UVA Grounds.
You will support cloud-based applications for targeted email, online donations, text messaging, event management, and volunteer management. At times, you will be needed to effectively deliver training or consultation to development/alumni relations staff and other university departments on tools and system capabilities they can leverage in their daily business practices. This will require an ability to speak at an appropriate technical and business level for the audience and quickly understand system vocabulary, business process, and content.
The individual in this role enjoys problem solving and has the interest and ability to learn new applications and related capabilities as required in an evolving and dynamic environment.
- Maintain and support enterprise applications that provide targeted email, online giving forms, online event registration, social engagement, and other services.
- Provide services of applications including building forms, developing emails and exporting data in support of fundraising mission and priorities of UVA Advancement.
- Assist users across Grounds in daily help desk issues by troubleshooting, answering how-to questions, and providing in-person/remote support.
- Provide training and excellent customer service to UVA staff and partners across Grounds.
- Manage enterprise application projects of simple to moderate complexity.
- Produce one-sheet and/or video tutorials to maximize proper use of systems across Grounds.
- Help manage and maintain Advancement intranet site content.
- Provide backup coverage including accounts and access creation, modification, maintenance and deletion.
- Identify, evaluate, implement, and support new and emerging technologies for the university.
- Act as technical liaison for vendors and UVA stakeholders.
Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline. Relevant experience may be considered in lieu of a degree.
Required Experience - 1 year
- At least one year of experience.
- Must have the ability to quickly learn and understand new technical systems.
- Excellent written communication and people skills.
- Teamwork, planning and organizational skills.
- Ability to meet deadlines, and handle swiftly changing priorities.
- Experience participating in team-driven, deadline-oriented environment using project management tools and agile methods in an environment of shifting priorities.
Preferred Experience - 2 or more years
- Experience in a higher education institution.
- Experience with online giving, broadcast email, web design and/or web content management.
Preferred Computer Applications:
Diversity, Equity & Inclusion
Committed to attracting and retaining a diverse staff, University Advancement honors your experiences, perspectives and unique identity. Together, we strive to create and maintain working environments that are inclusive, equitable and welcoming so we can best achieve our mission of supporting our broadly diverse partners, schools, and networks of engaged alumni, parents, and friends of the University.
UVA Advancement offers a flexible and hybrid workplace. All team members must have access to and maintain a secure home office environment with high-speed internet service and work collaboratively with others using a variety of technologies and tools. Depending on the type of position and work performed, or as deemed by manager, some positions may be required to work intermittently in a shared office space located in Charlottesville, Virginia.
Anticipated Hiring Range: $55,000 - $65,000 commensurate with education and experience.
This position will remain open until filled. This is an Exempt level, benefited position. This position is a restricted position and is dependent upon project need, availability of funding and performance. The University will perform background checks on all new hires prior to employment. This position will also require insert any additional checks. For questions about the position or the application process, please contact Ashley Cochran, Senior Recruiter at firstname.lastname@example.org.
Please apply through Workday, and search by job title “Enterprise Applications Specialist.” Complete an application online and attach a cover letter and CV/resume all into the resume submission field, multiple documents can be submitted into this one field. Internal applicants must apply through their UVA Workday profile.
COVID Vaccination Requirement
The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.
If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.
If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.
NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university.
In January of 1819, the Commonwealth of Virginia’s General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts.
The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research.
At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs.
We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA and Why Charlottesville webpages.