member relations manager
Date posted: November 13, 2019
Organization:National Indian Child Welfare Association (NICWA)
Position Title: Member Relations Manager
Supervisor: Development Director
FLSA Status: Exempt, salaried
Classification: Regular, Full-time
Location: Portland, Oregon
The member relations manager for the National Indian Child Welfare Association (NICWA) is responsible for the development and implementation of NICWA’s member acquisition, retention, and engagement program and services, to create a robust and active membership.
- Develops and manages a diverse membership program utilizing best practices in the field (i.e., strategic planning, budgeting, sound project management, reporting, etc.)
- Partners with staff and board of directors to deliver strategic mission-driven member services that engage, retain, and activate members
- Procures new members and revenue to ensure annual membership program growth (i.e., moves management principles, grant prospecting, corporate underwriting, etc.)
- Utilizes technology to carry out this work including, Customer Relationship Management (CRM) systems, Raiser’s Edge (RE) and Cvent, and a variety of communication platforms
- Develops and implements a comprehensive and sustainable membership plan, aligned with NICWA’s 5-year strategic plan, to ensure member satisfaction, retention, and growth while meeting fundraising goals as defined in development work plan
- Manages, organizes, and facilitates membership e-newsletter and communications, members-only webinars and conference calls, membership functions at NICWA events, online member content and Cvent portal, peer-to-peer learning opportunities, annual member scholarship, and programmatic/learning opportunities for members
- Manages membership renewal and retention activities for individuals, tribes, and organizations, ensuring accurate and timely issuance of renewing member materials via CRM, RE and Cvent, and physical mailings
- Designs and conducts solicitation campaigns and membership drives to expand membership with tribes, organizations, and individuals, including coordinating with board members and NICWA staff on their recruitment outreach
- Oversees and manages solicitation mailings, including list development and when necessary working with external print and mailing companies
- Plans and manages activation activities to increase member engagement, including member spotlights, recruit-a-member rewards program, peer-to-peer communication, etc.
- Designs and creates member experience at our annual conference via membership reception and booth, working with annual conference team members and NICWA leadership to execute
- Fosters innovative thinking on membership services; determines and manages membership benefits, coordinating cross-departmentally to create robust offerings for members
- Updates and creates membership marketing and outreach materials to best position membership program with internal and external stakeholders
- Solicits and incorporates member input, recognition, and involvement in organizational delivery of services
- Supports and participates in tribal solicitations and grant applications targeting membership activities
- Coordinates with development associate and project coordinator to ensure best practices in membership data management, including timely data entry/processing, high data quality, contributing to standardized data conventions within Raiser’s Edge
- Ensures accurate tracking and regular reporting of membership program for dissemination to NICWA leadership, board of directors, and constituents
- Provides trainings on membership for staff and board of directors as requested
- Performs other duties and assignments as directed
- Participates in NICWA activities and teams as required
This position works under the direct supervision of the development director.
This position does not have supervisory responsibilities.
Standards of Conduct:
- Models ethics, integrity, and accountability
- Exercises sound judgement
- Adheres to accuracy and quality standards
- Contributes to NICWA’s learning community
- Manages workload effectively
- Manages adversity
- Develops strategic perspectives
- Displays professional effectiveness
- Promotes NICWA’s mission, vision, philosophy, and goals
- Builds organizational knowledge
- Maintains constituent focus and builds constituent knowledge
- Champions change
- Builds relationships
- Communicates effectively and powerfully
- Fosters collaboration and teamwork
- Inspires and motivates others to high performance
- Abides by NICWA policies, procedures, and organizational structure
- Bachelor’s degree in business, communications, social sciences, or related field is required
- Three to five years of work experience related to development activities or association membership services
- Knowledge of Native culture and social service systems with demonstrated working experience with tribal organizations, tribal service systems, and tribal government structures
- Demonstrated track record of achievement and knowledge of individual giving or member acquisition and retention, and capability of managing a comprehensive membership program
- Demonstrated knowledge and experience developing and administering budgets
- Demonstrated knowledge managing CRM software systems, preferably Raiser’s Edge or Cvent
- Demonstrated experience facilitating group discussions, meetings, and trainings using technology such as Zoom, ReadyTalk, and Constant Contact
- Ability to communicate through oral presentations in settings at the national, regional, and community level, as well as in tribal settings
- Excellent interpersonal, communication (including listening, writing, speaking), customer service, and time management skills essential
- Demonstrated knowledge and experience managing projects, using skills and tools (i.e., Smartsheet) to organize project work involving competing deadlines and to balance internal and external demands
- Demonstrated knowledge, experience, and ability to actively cooperate in a team environment, both in leadership and peer relations, and motivate others to do the same including working with committees and NICWA board of directors
- Experience supporting fundraising activities, especially in regard to grant proposal development or sponsor program underwriting
- Proficiency with operating a variety of office equipment and computer hardware/software applications specifically Microsoft Office products is required
- Experience in task supervision with interns, support staff, and event volunteers preferred
- Possesses strong proofreading and grammatical skills with attention to detail
- Ability to analyze and problem-solve
Local travel is infrequently required. Overnight travel outside of the area is infrequently required.
Ability to travel approximately 5–10% of the work year.
This role operates in an office environment, and routine uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Frequently involves sitting or standing for long periods of time. May require the ability to lift laptops, files, open filing cabinets, walking, bending, stooping or reaching. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as exhaustive; duties, responsibilities and activities may change with or without notice.
NICWA is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or any protected status.
Complete application materials include: a cover letter, resume, and NICWA’s employment application (which can be found on the Employment Opportunities page of our website: https://www.nicwa.org/employment/)
Please submit completed application materials to:
Mail: NICWA, ATTN: Human Resources, 5100 SW Macadam Avenue, Suite 300, Portland, OR 97239
FOUNDATION SCHOLARSHIP PROGRAM OFFICER
Date posted: October 21, 2019
PCC is looking for a Foundation Scholarship Program Officer who will lead the awarding of $2 million in student scholarships annually, including marketing, promotion, selection, awarding and donor stewardship as it relates to student scholarships.
The Foundation Scholarship Program Officer ensures the selection process adheres to the College mission as it relates to diversity, equity, and inclusion and will support donor stewardship and compliance with applicable laws and donor gift restrictions. Strong key critical thinking skills are required to coordinate scholarship selection, including reading and scoring of applications and assessment of student eligibility based on scholarship selection criteria and professional standards. The program officer partners with program leadership, financial aid and the bursar’s office to ensure scholarships are executed properly and will provide supervision and direction to assigned staff. Finally, the position will monitor individual student progress ensuring compliance with scholarship restrictions and track aggregated student outcome data to ensure alignment of the scholarship program with PCC’s strategic priorities, values, and vision.
If this sounds like a community that you would like to be a part of, and an important role that you would like to play, please review the qualifications below and apply today!
See the classification description for additional information: https://www.pcc.edu/hr/employment/academic-pro-jobs/ProgramOfficer/
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
• Experience in education, student services and fundraising or nonprofit environments.
• Strong technical skills including database management in systems such as Academic Works, Banner, and Raiser’s Edge as well as MS Office/Google Applications.
• Highly organized and able to prioritize and manage multiple projects simultaneously.
• Strong customer service, analytical skills, professional judgment, and ethical standards
• Ability to collaborate effectively with diverse communities including differences in race, class, gender, religion, and disabilities.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Bachelor’s degree in communication, marketing, education or other related field. Relevant experience may substitute for the degree requirement on a year-by-year basis.
One year of experience with student recruitment, financial aid, grant management or fundraising operations.
For additional information and to apply, please visit https://pcc.csod.com/ats/careersite/jobdetails.aspx?site=10&c=pcc&id=468
Working Conditions and Physical Requirements
Work is performed in a normal office environment. Exposure to computers occurs on a regular basis. Light physical exertion is required. May be required to work nights and weekends periodically.
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
• Veterans: DD214
• Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
DIRECTOR OF DEVELOPMENT
Date posted: October 1O, 2019
Organization:Portland Japanese Garden
Portland Japanese Garden seeks a Director of Development with fundraising vision, management experience, and personal enthusiasm for working with people.
Contributed revenue makes up approximately 15% of the organization’s operating fund and funds 100% of growth projects. The Director of Development is responsible for cultivating relationships with the organization’s Board of Trustees and key donors, supporting the CEO in special donor events, strategically guiding all contributed revenue streams (including the organization’s Golden Crane Society, the Annual Fund, programmatic support and sponsorships, planned giving, etc), and supporting department staff as they execute the department’s objectives. They manage three team members: a Major Gifts Officer, a Corporate Relations & Foundation Officer, and an Annual Fund Manager.
As a Director in a mid-sized organization, the ideal candidate must be a leader who is able to work autonomously as well as collaboratively. Most importantly, this position is great for someone who is a born leader, has world-class standards, and can find the philanthropic heart from bringing peace and cultural understanding to the world.
This position consults closely with the CEO and reports to the Chief External Affairs Officer.
- Develop and oversee execution of a Development Plan
- Work with Chief External Affairs Officer to set measureable goals for each area of the organization’s fundraising.
- Develop data-driven and person-first strategies that raise funds for the organization cost-effectively and time-efficiently.
- Provide timely reports on progress in meeting funding goals to the CEO, the Chief External Affairs Officer, and the Advancement Committee.
- Support the team in developing tactics and executing strategies set in the Development Plan
- Work with Major Gifts Officer to identify, segment, cultivate, solicit, and steward major donors to Portland Japanese Garden.
- Work with Major Gifts Officer to build the Garden’s new Planned Giving program, the Phoenix Legacy Society. Help identify appropriate prospects and refine the cultivation program.
- Work with Corporate Relations & Foundation Officer to cultivate and expand corporate support and sponsorships with local, national, and international businesses.
- Work with Corporate Relations & Foundation Officer to identify and write successful grants to support existing programs.
- Work with Annual Fund Manager to develop messaging, timing, targeting, and execution of solicitation appeals to our database of more than 50,000 active records.
- Work with Annual Fund Manager to ensure accurate and efficient entry of gifts into our CRM system.
- Provide leadership and insights to the organization about operation and programmatic decisions that will best position the organization for fundraising.
- Prepare the annual Development department and Foundation budget.
- Plan and oversee the implementation of all stewardship and donor benefits programs including major donor dinners, events, and receptions.
- Work with the CEO and Advancement Committee to identify, cultivate, solicit, and steward donors for upcoming campaigns designed for organization growth.
- Work cooperatively with the Marketing department in all activities that tie to strategic advancement and marketing publications on behalf of the department.
- Promote department activities to the Garden’s Board of Trustees and staff.
- Stay current on news and best-practices in the field of fundraising, and share insights with relevant teams (e.g., Membership, Marketing, etc) to develop policy, solve organization problems, and collaborate on events and promotions.
- Thoughtfully balance the competing requests that come from multiple departments and organization needs through diplomacy, clear process, and strategic thinking.
- Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication
- Maintain a high level of professionalism in manner and appearance.
- Background: 5 to 8 years of experience with a successful track record in development; capital campaign experience preferred.
- At least 3 years of management experience with proven ability to manage staff effectively.
- Proven experience securing major gifts of $50,000 or more.
- Bachelor's degree required; CFRE preferred.
- Demonstrated proficiency and comfort with metrics and analytics to glean insights and guide fundraising strategies.
- Experience with Raiser’s Edge, Salesforce, or other fundraising software.
- Strong proficiency with Microsoft Office suite and Outlook.
- Ability to work under pressure, meeting multiple demands and priorities.
- A proven track record of working well with others, adapting to others’ work styles, and professional interactions with co-workers and/or vendors.
- Strong listening skills, giving full attention to what other people are saying or asking, taking time to understand the points being made, and asking questions when appropriate.
- Incredibly organized and highly proficient at keeping a systematic schedule and calendar.
- Ability to accommodate changing Garden needs, including working occasional weekends and evenings.
- Must be comfortable with occasional light to medium weight lifting.
- Personal passion for Japanese culture and history, arts and culture, and/or learning about people.
- Being bilingual in any language is a plus; in Japanese, it’s an A+.
Compensation & Schedule
- Salary: $80,000 - $100,000 per year
- This is a full-time position with 40-45 hours per week. Shifts are typically 8 hours (plus ½ hour lunch), 8:30 am to 5:00 pm, with some flexibility. Occasional evening and/or weekend work is required.
- Benefits: health, dental, and vision insurance (premium 100% covered for employees); 401k plan (after 1 year of service, with 4% employer match); paid vacation, sick, and holiday time.
To apply, please email a resume, cover letter, and 3-5 references to email@example.com, with “Development Director” in the subject line.
Please also provide a short write up (150-300 words) – separate from your cover letter – answering one of the following questions:
- Option 1: What do you enjoy about fundraising?
- Option 2: How do you build a healthy relationship with a prospect?
- Option 3: What do you find intriguing about fundraising for Portland Japanese Garden?
Please, no phone calls or hand-delivered applications. Submit application materials by Wednesday, October 30th, 2019. All submitted applications will be held in confidence.
Portland Japanese Garden is celebrated as the most authentic Japanese garden outside of Japan. Opened to the public in 1967, the Garden was built to provide the citizens of Portland with a garden of great beauty and serenity, while forging a healing connection to Japan on the heels of World War II. Not only is it regarded as a treasure within the local community, it is positioned as one of the most important Japanese cultural institutions in North America. The organization has a $13.1 million operating budget, with endowment assets of approximately $3 million which are overseen by Portland Japanese Garden’s Foundation. It serves more than 450,000 visitors a year from around the world as well as its 17,000 members.
In April 2017, the Garden opened its $37M Cultural Village expansion designed by world-renowned architect Kengo Kuma. The Cultural Village provides additional space to accommodate visitor growth, preserving the Garden’s serenity. More importantly, it enhances the organization’s ability to immerse visitors in traditional Japanese arts and culture paving the way for richer cultural understanding.
The Garden has a year-round staff of 85+ FTE’s and 30+ seasonal staff, supplemented by more than 200 volunteers. All of our staff play a vital role in helping our visitors experience the beauty and tranquility of the garden and expand their understanding of Japanese culture.
A few of the benefits our employees enjoy include:
- Working at a beautiful, authentic Japanese garden, overlooking the city
- Incentives for alternative transportation for your commute to work
- A workplace culture that prioritizes hiring and promoting from within
- Access to the Garden for you, your family, and your friends
- The opportunity to attend a variety of cultural events
- Reciprocal access to other area attractions, such as the Lan Su Chinese Garden, Portland Art Museum, and the Oregon Zoo
Portland Japanese Garden is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recruit, employ, train, compensate and promote without regard to race, color, national origin, creed, religion, sex, gender identity, sexual orientation, marital status, parental status, disability, age, veteran status, or any other status protected by law.